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Returns Policy

How to return or exchange items

We understand that sometimes things just aren’t quite right, be it the size, colour or personal taste. Whatever the reason, if we haven’t met your expectations we will happily exchange or refund any item as long as it is returned to us within 14 days of receipt. All we ask is that it is still in as beautiful condition as it was when you received it. We strongly recommend that you send the item back to us via recorded delivery as we can’t be held responsible for any items that are lost in transit; it is the customer’s responsibility to return the item within the 14 day period.

If you’d like to exchange the item for a different size please email us with your order details and required exchange within two days of receipt. We’ll check if it’s in stock and if it isn’t we’ll let you know how long the wait will be and you can decide if you’re happy to wait, if not we’ll issue a refund upon receipt of the return. Goods are returned to Silver Sense at your expense but we’re happy to send your exchange back out to you free of charge by Royal Mail 2nd Class delivery.

If you’d like a refund please let us know by email within two days of receiving your order. The item(s) must be returned to us within 14 days of receipt of the order. We make sure all Silver Sense products are checked thoroughly before we send them to you. We want everything to be perfect for you and as such will only accept returns that are perfect back. On receipt of the goods you will receive a refund (minus the postage/shipping costs and any gift box costs), it varies depending on card issuer and can take up to 10 working days to credit into your account.

When sending item(s) back to us please use the original Silver Sense envelope with the returns label provided, also don’t forget to enclose the completed returns form that was sent with your original order.

If your items are damaged when you receive them please inform us immediately within 24 hours of delivery. Please email us at admin@silversense.co.uk so we can resolve this issue for you.

Eczema Baby & Children's Clothing with a Silver Lining

From the moment your child is born you want to take care of their delicate skin and clothe them in beautiful clothing that reflects their personality.  At Silver Sense our children's clothing has been designed and manufactured here in the UK and blends super soft cotton rich fabrics with real silver fibres to produce not only cool and funky baby and children's wear but also a range of clothing that looks after their precious skin from dusk till dawn.

Silver is a natural metal synonymous with luxury, quality and indulgence and this is the thinking behind each piece of clothing at Silver Sense.  Silver though is naturally antibacterial and has been used for centuries in medicine and homeopathic treatments to ward off bacteria and protect against germs.  Roman soldiers used to put silver coins in their water bottles in order to prevent them getting upset stomachs, and Native American Indians added powdered silver to a newborn’s first bath as protection against a harsh and stressful world.  Using the finest and softest cotton blends that are perfect for the delicate skin of a newborn baby or an older child, Silver Sense clothing is self-regulating so that skin doesn't get too hot and become dry, sore and irritated.  Our stylish and practical clothes are a perfect solution for children or babies who may suffer with eczema as each piece is proven to reduce itching, redness and scratching and also helps in fighting other skin conditions and illness such as chicken pox!

 Our exclusive designs are all made here in the UK and are luxuriously soft yet have been designed to tackle all the demands kids put on their clothing whilst ensuring little nippers and larger kids look stylish, stay warm and can have fun doing all the things kids do every day.  The range has been designed by Sarah Davies, mum to an energetic toddler so she knows what kids and parents look for in their clothing and accessories.

 With bold colours, retro stripes and cute detailing babies and children up to 8 years can go wild in Silver Sense clothing all year round and even better for parents all of our designs are machine washable. Our clothing is instantly recognisable and has been designed to last, be fun and functional whilst providing a little bit of luxury with beautiful fabrics and attention to detail.

 Take a look around the website and come in and meet the Silver Sense family of Albert the Whale etcetc

 

Our Blog

  • The one question we get asked a lot by customers who come to Silver Sense for the first time is what makes our clothing different and how does it work compared to other eczema clothing on the market. Well here … Continue reading 
  • When you find out you’re going to be a parent a million things go through your head those first days after the birth. ¬†With the amazing joy and elation at having a new baby and a family there can also … Continue reading